Sales Terms and Conditions of Sales
All Sales Are Final
All orders from The Perfect Decor are special orders that are shipped directly from the manufacturer to you. Since your furniture is "made-to-order" we cannot accept returns, except for under the conditions explained below.
All orders are special orders shipped from the manufacturers, and therefore all sales are final and we do not give refunds. Once orders have been processed and sent to the manufacturer, we cannot cancel the order. All customers are responsible for such orders. We also cannot return items to the manufacturers. If there are any exceptions based on special circumstances, there is a 20% cancellation fee to the customer, in addition to all freight charges incurred by The Perfect Decor.
Scheduled Delivery Appointments
When furniture is being delivered to the customer by a method other than DHL or UPS, the carrier will call the customer to schedule a delivery appointment. It is the customer's responsibility to work with the carrier to set up a delivery appointment where he/she will be available to supervise the delivery of the furniture. If the customer chooses to refuse a delivery appointment, or otherwise schedules a delivery appointment but refuses the shipment at the time of delivery, the customer is responsible for paying all applicable redelivery fees directly to the carrier for the second delivery of the furniture. Please note that this does not apply in a situation where the delivered furniture is damaged, and the customer refuses the shipment because of said damage. If a shipment is refused because of damage to the furniture, and a replacement order is needed, The Perfect Decor will replace the damaged furniture and cover the costs of redelivery.
Damaged Shipments Noted On The Delivery Receipt
The Perfect Decor ships freight to our customers by LTL carriers, DHL, and UPS. It is the customer's responsibility to examine the boxes and furniture while the truck driver is present. It is also the customer's responsibility to write on the delivery receipt any damages that they have observed (for example: boxes crushed, dented, etc.) If damages are noted on the delivery receipt, a claim will be filed with the trucking company. If the furniture is damaged and cannot be repaired, The Perfect Decor will replace the damaged pieces. If damaged pieces need to be returned free astray by the delivering freight company, all pieces must be packaged in the original carton. It is the customer's responsibility to repackage all freight that needs to be returned. If for any reason the merchandise has minor damage and has been noted on the delivery receipt, the LTL carrier has the right to authorize The Perfect Decor to hire Furniture Medic to fix minor discrepancies in the furniture. It is the customer's responsibility to accept such methods of repair. If for any reason the customer refuses to do so, the customer will be responsible for all freight costs and a 20% cancellation fee based on the policy that all orders are final and there are no refunds. It is also important to note that in some cases a digital picture of the damaged item(s) may be required for claim purposes.
Concealed Damage Shipments
If the customer has not written "damaged" on the delivery receipt at the time of delivery and later finds damage, it will be the customer's responsibility to ship freight back. The customer will also be responsible for paying the return shipping charges for inspection to The Perfect Decor, and will be responsible for shipping charges on any replacement that is shipped back to the customer. The Perfect Decor must be notified within 48 hours of receiving the item if the customer notices damage, so that we may assist in a claim to prevent penalties. If a customer has not noted "damaged" on the delivery receipt at the time furniture is delivered and there are minor damages, The Perfect Decor can assist the customer in hiring Furniture Medic to repair the furniture. It is the customer's responsibility to accept such repair and he/she will be responisble for 50% of the repair bill if it is not paid by the trucking company claim. If for any reason the customer refuses to allow repair, he/she will be responsible for all freight costs if the item is returned to The Perfect Decor, as well as a 20% refusal fee based on our policy that all orders are final and there are no refunds. It is also important to note that a digital picture may be required in order to file a claim or replace the item.
If a customer receives a piece of furniture that is defective, it is the customer's responsibility to notify The Perfect Decor within 3 days of receiving the item. Because all of our furniture is special ordered and shipped directly from the manufacturer, customers must identify the defective pieces so that we may send replacements. After 3 days from receiving the item, The Perfect Decor is not responsible for any said damage or defect. If for any reason the customer refuses to assist with replacement as per our custom order policy, then the customer will be responsible for all freight charges incurred, as well as a 20% cancellation fee. In some cases a digital picture may be required before any replacements are sent to the customer. If the manufacturer calls for the return of a defective piece, the item must be in the original carton and it is the customer's responsibility to repackage all returns.
The Perfect Decor displays pictures of furniture, as well as some fabrics and finishes on our website. We cannot guarantee the exact colors as they appear in these pictures. Monitors used on your computer may display the colors and finishes differently.
North Carolina Orders
All orders from customers located in North Carolina will be charged 7% sales tax.
Have questions about our sales terms and conditions of sales? Contact us at: email@example.com